Refund policy
We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 14 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.
A gift can be returned for exchange only.
All sales final on special and custom orders.
Return the product to: Gaines Jewelers, 112 S. Tennessee Avenue, Lakeland, FL 33801 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.
Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
For other information on returns, please call 1-863-688-8557.
Damaged Goods Policy
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: Fed Ex: 800-463-3339.
Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.
We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.
Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.
